Attracting Customers with Classified Ads
by Joe Gracia Here's a personal story about
the power of a well-written classified ad.
When I was ten years
old I heard two of my friends play a guitar duet at a school presentation.
They were fabulous, and at that moment I was hooked -- I decided that I
wanted to learn to play guitar.
A few days later as I was scanning
the classified section of one of my favorite magazines called Boy's Life,
a small, three-line ad, grabbed me by the collar and hit my hot button.
That simple ad literally changed the course of my life over the
next few years.
I still remember the exact words of the ad all
these many years later. Here is the ad:
---------------------------------------------- LEARN TO PLAY
GUITAR IN 7 DAYS -- GUARANTEED! Send for Ed Sale's 7-day guitar course.
$3.95. 123 Anystreet, DEPT. BL0157, Anytown,
USA ----------------------------------------------
This ad was
talking directly to me. I had a burning desire to learn how to play
guitar, so it grabbed my attention immediately.
Now, I don't know
if you're like me, but I didn't want to wait years to achieve my goal. I
wanted to learn how to play guitar FAST -- and that's exactly what this ad
promised; 7 DAYS! That's fast.
Not only did it promise exactly
what I wanted, but it 'guaranteed' it -- and for only $3.95. That cinched
it for me. I took the action the ad told me to. I sent in my money for the
course.
A few days later -- it arrived.
I ripped open the
envelope, and finally had the solution to my problem in my hands.
I had purchased an old, beat-up guitar from a friend for $5 a few
days earlier, so I was ready.
Did the product fulfill the ad's
promise. Yes, it did.
I dove in immediately, and within 7 days, as
promised, I was playing guitar.
Not like Chet Atkins, mind you,
but the course had taught me enough of the basics to render my attempts at
Jingle Bells, Down in the Valley, and others actually recognizable.
I was well on my way -- and I was a satisfied customer.
I
should tell you that included in the package were descriptions of
additional, advanced guitar courses, and other guitar related products, as
well as order forms to purchase them. I was to learn years later, that
this is called the 'back-end.'
I had mentioned that this ad
literally changed the course of my life -- and it did. That ad, and the
course got me hooked and started me on the path to becoming a professional
musician.
And it all started with a simple, but effective,
classified ad.
Through the years I have seen that same ad dozens
of times in as many different publications. I wouldn't be surprised if it
is still working today.
The writer of that small classified ad
knew how to hit his or her prospects' hot buttons and get them to take
action.
Let's analyze the ad, so you can do the same.
1) TARGET PUBLICATION:
This particular ad was
targeted to boys who wanted to learn how to play guitar. It was placed in
a publication that boys read.
Make sure you have a clear idea of
who you are targeting and then choose a publication that reaches those
very people.
2) TARGET WITH YOUR HEADLINE:
One of
the biggest mistakes marketers make is failing to target in their
headline.
They often use the name of their business as their
headline. The name of your business may be music to your ears, but it
means nothing to your prospects.
If your don't grab your best
prospects with your headline, the game is over. Even your best prospects
will pass over your ad without a second glance.
This ad did a
perfect job of targeting in its headline.
It was designed to grab
the attention of prospects who had a desire to play guitar. There was no
mistaking who this ad was for.
Who are you targeting? Make sure
you let them know in your headline.
3) SOLVE A PROBLEM:
Life is all about problem solving. We are all looking for
solutions to our problems every day of our lives. Every product or service
sold is a solution to a problem.
Effective marketing grabs the
attention of people with a particular problem/concern/desire and lets them
know that the solution they are looking for is just a step away.
Always keep this in mind when trying to market your business:
'People don't buy products and services, they buy solutions to
their problems.'
My problem was that I wanted to learn how to play
guitar -- quickly and inexpensively -- and didn't know how I would do
that. This ad's headline offered me a clear and simple solution to my
problem.
What problem does your product/service solve? If you're
not certain, then you need to find out so your marketing can focus on that
solution.
4) MAKE AN OFFER:
Make ONE clear offer to
your prospects in your ad. In this case the offer is to sell me a product
that will teach me to play guitar in exchange for $3.95.
Too many
small business owners make fuzzy offers that are confusing, or make 2-3
different offers in one ad, or make absolutely no offer at all!
What's your offer? Is it absolutely clear?
Ask someone to
read your ad and tell you exactly what they will get if they respond to
your ad. If people can't tell you what they will get after reading your
ad, then you need to rewrite your ad until they can.
It's hard
enough to get people to take action as it is, but it's impossible if the
person doesn't have a clear idea of what they will get.
5)
PROMISE A COMPELLING BENEFIT:
We're still in the headline. The
writer of this classified ad knew me, and others like me, very well.
He or she knew that, not only did I want to learn how to play
guitar, but that I wanted to learn fast!
'Play Guitar in 7 Days'
was a promised benefit I couldn't pass up.
One of the most
important elements of this benefit is that it is 'specific.'
Specifics attract prospects. Generalities repel prospects.
If the headline had said 'Play Guitar Fast,' it wouldn't be any
where near as compelling. How fast is fast? A month, a year, a decade??
There is no question about what is meant by '7 days.'
To
compel your prospects to take action, avoid generalities, and use
specifics.
6) BE HONEST:
This is where some
marketers go astray. They grasp the concepts of targeting and using your
headline to grab the attention of their best prospects, etc. but then they
resort to exaggerated claims that just aren't true.
This ad
actually delivered what it promised. In 7 days I was actually playing
guitar. The ad made no claims that I would be playing like a pro, only
that I would learn to play.
Your ad makes a promise to your
prospects. You are asking them to take some action, and then you promise
to give them something in return. Make sure you deliver all that you
promise.
You've seen the ads that say,
'Make $10,000 a
month from your kitchen table!'
'Become a millionaire in 60 days!'
These are not honest statements. And they repel most prospects.
Those prospects that do respond, are repelled after the sale when they
realize that they have been taken.
Make sure that your product or
service is the best that it can be, and then present the benefits in
specific terms.
If you want to say that your product/service will
solve a specific problem in say, 30 days, then design your product or
service so that it can actually do that. If it can't do it, don't say it.
7) STAND BEHIND YOUR CLAIMS:
This is closely
related to the previous point. If you make a promise, then stand behind
it.
The Ed Sale ad said, 'Play Guitar in 7 Days - Guaranteed!'
They made a specific claim, and then went one step further to
guarantee it. That guarantee builds confidence that the company is being
honest with you. It implies that if they don't deliver what they promised,
they will do what is necessary to make it right.
The word
'guaranteed' is a powerful word. Everyone wants a guarantee that they will
get what they are promised.
-- Satisfaction Guaranteed --
Money-back Guarantee -- You must be delighted or your money back!
8) ADDITIONAL DETAILS:
If space permits, include
additional details about what is included in your offer. This ad went on
to tell me that I would receive a 'guitar course,' created by 'Ed Sale.'
Perhaps this ad could have pulled even more responses, if it had
included more details, but maybe not. This may be all that is necessary.
It was enough for me to respond.
9) TELL THEM WHAT TO DO:
Don't assume that your prospects will know what to do to respond
to your ad.
In this case, I was told to send $3.95 to the address
provided.
In other cases, I might have been told to call an 800
number to place my order. Or perhaps, go to a specific Web site for more
details, etc.
Whatever you do, make it as easy as possible for
your prospects to respond. People won't expend a lot of effort to respond.
The easier you make it, the more response you'll get.
10) TRACK
YOUR RESPONSES:
You'll notice that this ad included a Dept.
BL0157 in the address.
This is a simple tracking code so that the
marketer can tell exactly which publication generated each response.
The BL stands for Boy's Life -- the name of the publication.
The 0157 stands for the month and year of the issue. January,
1957.
When they received my order, they knew exactly which ad,
which magazine, and which issue I responded to.
Without this
information, they wouldn't have any way of knowing which of their ads, or
publications were profit makers, or which were profit losers.
11) KNOW YOUR AD'S PURPOSE:
Before starting to
write your ad, it's vital that you know exactly what you expect your ad to
do.
You might think at first glance that the purpose of this
particular ad was to sell a guitar course for $3.95.
But, if
you've been reading our newsletter and the articles on our Web site for
any length of time, you should know that trying to sell your product or
service in one, quick and easy step is rarely an effective strategy for
small business owners.
It is highly unlikely that this ad sold
enough guitar courses at $3.95 each to make a profit after paying for the
ad, and the costs for producing the guitar books, overhead, etc.
And I'm sure that the marketer who placed this ad, knew that.
Where this company made its money was by selling their back-end
products to those who bought the first book at $3.95. They included an
entire catalog of additional products with my first order.
And now
they had my name and address, and they knew that I was interested in
things related to the guitar.
Over the next few years I received
dozens of offers in the mail for their products -- and I bought a number
of them.
The purpose of this particular ad was to get the names
and addresses of people who had a strong interest in playing guitar. The
cost of the initial course--$3.95--was low enough so it wouldn't be a big
obstacle to response. But it was high enough, to ensure that only serious
prospects would respond.
Their goal was not to make a profit with
this first, low-price sale. You often don't make money on your first sale.
The profit is in the back-end. That's why it's so important to have a
back-end of additional products and services to sell.
Make sure
you know the purpose of your ad. Are you using it to attract prospects, or
to try to make a sale?
Having a well-planned strategy for your
marketing is essential to your success. We spell out the most effective
strategy for small businesses, in a simple, step-by-step format in our
Magnetic Marketing Solution. You can get all the details at:
http://www.givetogetmarketing.com/marketingsolution.html
12) HAVE A BACK-END:
The chances of making a profit
by selling just one product is pretty low. It actually costs five times as
much to sell to a new customer as it does to a past customer.
The
profit is in the back-end. You've already done all of the hard work in
attracting your new customers, they already know, like and trust you. They
are the most likely to buy something else from you in the future.
If you don't have your own products or services to sell as a
back-end, you can always offer someone else's. Just make sure that they
are quality products and services that you can be proud to sell.
Well-planned and well-written classified ads can help you achieve
your marketing goals. They can work wonders when used intelligently.
Reprinted with permission from Joe and Maria Gracia's FREE, Give to Get Marketing Newsletter.
You can subscribe to their newsletter and receive their
complimentary Marketing Idea-Kit by simply visiting their Web site:
http://www.givetogetmarketing.com
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